When Emotional Labor Fails…


Managed heart? Not today! I’m surprised this doesn’t happen more often, actually:

It has been a long time since flight attendant was a glamorous job title. The hours are long. Passengers with feelings of entitlement bump up against new no-frills policies. Babies scream. Security precautions grate but must be enforced. Airlines demand lightning-quick turnarounds, so attendants herd passengers and collect trash with the grim speed of an Indy pit crew. Everyone, it seems, is in a bad mood.

On Monday, on the tarmac atKennedy International Airport, a JetBlue attendant named Steven Slater decided he had had enough, the authorities said. After a dispute with a passenger who stood to fetch luggage too soon on a full flight just in from Pittsburgh, Mr. Slater, 38 and a career flight attendant, got on the public-address intercom and let loose a string of invective.

Then, the authorities said, he pulled the lever that activates the emergency-evacuation chute and slid down, making a dramatic exit not only from the plane but, one imagines, also from his airline career. On his way out the door, he paused to grab a beer from the beverage cart. Then he ran to the employee parking lot and drove off, the authorities said.

Read the rest here.

Advertisements

More Draconian Security Measures from TSA


Nothing like closing the barn door after the horse escapes!  TSA has decided to implement some security measures in response to the failed terrorist attack on Christmas day. Here’s an excerpt from the US DHS security directive that TSA has already begun to enforce on international flights:

2. IN FLIGHT

1. During flight, the aircraft operator must ensure that the following procedures are followed:

1. Passengers must remain in seats beginning 1 hour prior to arrival at destination.
2. Passenger access to carry-on baggage is prohibited beginning 1 hour prior to arrival at destination.
3. Disable aircraft-integrated passenger communications systems and services (phone, internet access services, live television programming, global positioning systems) prior to boarding and during all phases of flight.
4. While over U.S. airspace, flight crew may not make any announcement to passengers concerning flight path or position over cities or landmarks.
5. Passengers may not have any blankets, pillows, or personal belongings on the lap beginning 1 hour prior to arrival at destination.

Read the rest here (and the 100 responses!)